How-To

Technical Issues
Technical issues (per system or individual) should be submitted by manually creating a new Incident Ticket.  To do this, navigate to the top ri...
Thu, Sep 8, 2022 5:02 PM
Requests
Requests are tasks sent to the IT department that are not technical issues e.g. a new reporting request, a typo fix, new hardware, etc. There a...
Thu, Sep 8, 2022 5:02 PM
NetSuite-Edify Account Synchronization
In NetSuite, go to Lists → Relationships → Customers Search here for the Internal ID column and Email column using the view named "Annalina_...
Tue, Jun 4, 2024 3:47 AM
Rewards Club Procedure
Open NetSuite, go to Lists --> Relationships --> Customers. Open the view named "AL_Edify_Rewards_Club_Customer_All_View" and set the...
Wed, Nov 6, 2024 11:00 PM
Monthly Teacher Pay Data
Provide Teacher Pay Data to Accounting Procedure should be run on the first day of each month after 12:00AM EST Run query TeacherPay.sql The query...
Wed, Jun 5, 2024 12:32 AM