Technical issues (per system or individual) should be submitted by manually creating a new Incident Ticket.
To do this, navigate to the top right of the portal and select New Ticket. Once there, your email should automatically appear in the Search for requester field at the top. The form will then ask you to supply a subject, the requested date of completion, and a detailed explanation of the issue. You may also attach a file (logs, pictures, etc.) to add further information to the ticket.
Once you create the ticket, you will have access to viewing it. A member of the Information Technology Department would then contact you shortly. Through the portal, you will have the ability to interact and communicate with them until the problem is deemed resolved.
All technical issues should be submitted using the above method. This includes system-related issues (e.g. website down/offline) or personal technical issues (e.g. Adobe Connect or Schoology-related problems).